HOTEL GALAXY
APPLY THE KNOWLEDGE OF OPERATION MANAGEMENT IN FIVE STAR HOTEL
Part A
Introduction:
Who Decides Whether a Hotel Is Luxury or Not?
The hospitality industry generally accepts hotel star ratings designated by Forbes
(formerly Mobil), AAA, and other critically-minded organizations. But there are no set
standards for "luxury hotels," and both four-star and five-star hotels generally describe
themselves as “luxury”.
Hotel guests paying high luxury-hotel rates have a right to expect certain luxury hotel
standards, in service in rooms, in dining, and in everything else a good hotel offers.
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